Glide Surf School Terms & Conditions
These are the terms and conditions upon which Glide Surf School and any person or persons applying to book any course or activity must adhere to. These Terms and Conditions are subject to change without notice, from time to time at our sole discretion. We will notify you of amendments of these terms and conditions by posting them to this website. Our terms and conditions are also applicable to the use of our website and services – If you do not accept these conditions you must not use this website or services.
FOR ALL COURSES, LESSONS AND HOLIDAYS WHETHER IN THE UK OR ABROAD, YOU ARE ADVISED TO TAKE OUT YOUR OWN PERSONAL INSURANCE FOR CANCELLATION, TRAVEL, ACCIDENT, PERSONAL BELONGINGS AND PROPERTY BEFORE YOUR ARRIVAL.
WHEN BOOKING WITH US
When booking a surfing course, lesson or holiday with Glide Surf School a contract is made when our acceptance of your initial payment and your booking is confirmed by us. You are deemed to accept these booking conditions.
In the case of telephone bookings when a written confirmation is not possible the agreement is a verbal contact. If you book by telephone, on our website, by email or in writing, you will be deemed to have read and accepted these Terms and Conditions and the general information pages contained within our brochure or on our website.
When booking on behalf of other people or on behalf of a group, it is the responsibility of the person making the booking to ensure that all members of your party have read and fully understood all the booking conditions.
Please check all paperwork that we provide you carefully and contact us immediately if you have any questions or queries. We reserve the right to refuse any booking.
At the time of booking you will be required to provide your personal details. You will be responsible for any balance payment of the booking. We will send all correspondence to you and will consider you responsible for keeping all party members informed. We will not discuss the booking or enter into communication with any other member of the booking of 3rd party.
All booking notifications and payment related correspondence from us is sent by e-mail It’s your responsibility to ensure such emails are read and adhered to in accordance with these booking conditions. Unless informed otherwise, it will be deemed by us that all emails have been received and understood. We cannot accept failure to adhere to our booking conditions due to incorrect contact details or inactive/superseded email accounts.
TO BOOK: Bookings can be made by telephone, email or online where applicable.
DEPOSITS: To make a reservation a non-refundable deposit or full payment is payable at time of booking. Deposit amounts are calculated based on your selections. All online bookings require full payment at time of booking. Where full payments are made 50% is held as your non-refundable deposit. Once you have made the required deposit payment your credit/debit card details will be stored securely in accordance with PCI-DSS compliance regulations.
BALANCES: In most cases any remaining balance can be paid upon your arrival to your activity or can be paid in advance by contacting our office. For groups of 5+ people your balance will be due in full no later than 10 days prior to your arrival.
SPECIAL OFFERS: Any activities booked under any special offers at a reduced rate are subject to their own terms and conditions. All special offer bookings are non-refundable and non-transferable once confirmed. Individual special offers cannot be combined or used in conjunction with any other promotions or offers. Full payment is required for all special offer bookings and are subject to availability.
GIFT VOUCHERS & VOUCHER BOOKINGS: By purchasing or attempting to redeem a voucher you accept and agree to be bound by our terms and conditions. Gift vouchers can be redeemed over the phone, by e-mail or online where applicable. Please quote your voucher number when discussing your booking. Any outstanding costs or differences in cost between your voucher value and experience cost must be paid at the time of booking. Gift vouchers are valid for 12 months from the purchase date, unless otherwise stated on the voucher. The voucher will expire at midnight on the day of expiry and cannot be extended. You must make your booking and complete your experience before the voucher expiry date.
Once booked and confirmed all bookings using Gift Vouchers are non-refundable and non-transferrable. Please ensure the date/s that you book are correct, no changes are permitted. You will be required to present and surrender your voucher upon sign-in to your lesson. Failure to produce your voucher will result in the lesson being cancelled without refund or re-schedule.
All Gift Voucher bookings are subject to availability at time of booking.
CONFIRMATION OF BOOKING: You will receive confirmation of your booking in store or via email or phone containing all the important information you will need for attending your activity. This will also act as an invoice for any outstanding balance. We advise you print off or save a copy of your booking details to bring along with you to your lesson.
ATTENDING YOUR COURSE: Any non paid/paid ‘No Shows’ will have any outstanding balances charged to the credit/debit card on file. Please see our cancellation policy for all details on how to change or cancel your booking. If you’re late we won’t wait! Failure to turn up to your lesson at the appropriate time will not entitle you to a full or partial refund. Late arrivals will be charged the final balance payment (if one is due), and this will be collected from the credit/debit card on file. We reserve the right to refuse clients who turn up late for their course (once the students have departed our base and beach lesson has commenced). No refunds are offered in this situation. Participation in a course will require re-booking. We cannot refund you for any unused lessons.
CHANGING YOUR BOOKING: Changes made by you – If after your contract is formed you would like to make any amendments to your booking you should contact us to see if your request can be accommodated. Each amendment is subject to a £5 per person fee, with any changes subject to our acceptance and availability. Any additional cost arising from your amendment – including costs of alternative lessons, extra party members or additional services will be due in full at time of amendment. Changes to a booking should be done by the person who made the initial booking.
Changes, amendments, refund or reschedule is not permitted for bookings made using a Gift or Experience Vouchers. If you group size drops in number from your original booking, notification of this must be sent in writing. Decreases in numbers in attendance of original booking without prior cancellation, or changes within 21 days of the lesson start date will be responsible for the balance of the original booking. If you would like to bring additional guests, please notify us at least 14 days in before your lesson date. We cannot guarantee spaces will be available. Early booking is advisable to avoid disappointment.
CANCELLATIONS: All cancellations must be sent in writing/email to firstname.lastname@example.org or Glide Surf School Cromer, Promenade, Overstrand, Cromer NR27 9HE and are effective from the date which they are received by us. Any cancellations should be done by the person who made the original booking. Cancellation charges for surf lesson bookings are payable as follows:
- Over 21 days before lesson start date – Loss of Deposit.
- Less than 21-15 days before lesson start date – 50% of total cost.
- Less than 14 days before lesson start date – 100% of total cost
- An administration fee of £10 is payable for all cancellations.
If any members or your group are not going to participate in the activity their space must be cancelled following the procedure above. Any non paid ‘no shows’ will be charged to the card on file.
CHANGING YOUR BOOKING: Changes made by us – From time to time we may have to make changes to your activity arrangements. If changes are necessary, we endeavor to notify you as soon as reasonably possible. We reserve the right to change the venue, the activity start time or cancel the lesson/course due to unsuitable conditions. In the rare event or staff consider in their professional opinion, or under advise advise of lifeguards that ocean/weather conditions are unsuitable for your lesson we will either
- Rearrange your lessons for a more suitable time, date or location.
- Issue you with a credit voucher/online code valid for a period of 24 months.
Please note: We do not offer refunds under any circumstances.
We require a minimum of 4 people to run any group activity. Please be aware that when booking a group surfing lesson that your lesson may be subject to reschedule to suitably accommodate you within a group setting. We accept no liability for any costs or loss associated with cancelled or rescheduled surfing lessons.
LATE RETURN WHEN HIRING OR EQUIPMENT DAMAGE: Failure to return Equipment may be the subject of criminal complaint for theft against the practice of civil responsibility of the contract between the parties.
If you deliver the rented equipment after the time period of rental has expired, you agree to pay any additional charge for that period of time.
By this you agree to accept all responsibility and liability for any loss or damage to the equipment (however caused) which occurs during the course of your activity.
Any damage/loss must be reported to us immediately and the Customer will be responsible for the damage/loss occurring. You also agree to compensate us, for any and all loss of or damage to the equipment including, if required by the centre, the replacement of the Equipment and authorize the Centre to apply charges to the fee.
EXAMPLES OF COSTS*
- Small dents, chips and scratches incur a charges of £25 + VAT each
- Large dents, chips and scratches incur a charges of £50 + VAT each
- Replacement Parts
Total Loss (Equipment lost or damaged which is beyond repair)
- Paddles £90 + VAT Each
- Life Jackets £100 + VAT Each
- Foam Board £240 + VAT Each
- Epoxy Board £550 + VAT Each
- Fly XL Paddleboard £3500 +VAT Each
- Single Paddleboard £450 + VAT Each
- Kayaks £450 + VAT Each
- Body boards £50 + VAT Each
*these are only examples of costs of equipment the price may vary.
LIABILITY:Glide Surf School accept no responsibility for students. All care is taken to ensure student safety. All participants will be expected to listen to and adhere to all instructions and any advice given by Glide Surf School’s staff at all times. We will refuse to teach any student/participant who is under the influence of alcohol or substance, or appears in no fit state to take part. This decision is made by the head coach on the day No refunds are offered in this situation.
All person(s) are required to sign a declaration prior to taking part in any activity and are responsible for ensuring all details are correct. Parents/Guardians of participants aged 18 or under will be required to sign their declaration and release from and stay within the beach vicinity at all times during the activity.
RISK: Please do not bring valuables with you. We do not accept any responsibility for loss or damage to personal items.
All our activity’s have a degree of risk to both people and personal property, even if enjoyed under the proper supervision of qualified and experienced instructors. Our activity’s are physical and strenuous that requires those taking part to have a reasonable standard of swimming ability (50 meters) and personal fitness. All activity attendees must therefor disclose any medical conditions, illnesses, allergies, physical impairments and have available and prescription medication they may require upon sign-in.
You should not participate in any activity if you are suffering from any heart condition or if you are pregnant. If you are unsure as to whether your condition will affect your ability, we advise you seek medical advice before booking your course. All activity members must not be under the influence of substance or alcohol at the time of the lesson which may adversely affect their mental/physical abilities.
All course members must agree to abide by all instructions and decisions that Glide Surf School staff and instructors make to ensure the safety and wellbeing of all participants.
Person(s) attending activity’s are to use our equipment during their activity. Glide Surf School takes all reasonable measures to ensure that equipment is safe and in good condition for use, course members are responsible for immediately reporting any damage or total loss cause to the equipment, or that becomes apparent whilst the equipment is in their possession. (see examples of cost)
Glide Surf School does not seek to limit or exclude any liability for personal injury or loss of life which may occur as a result of its own negligence or that of its employees, offices of agents. Glide Surf School assumes no liability in respect of any personal injury, loss, damages, consequential loss or third party claims which occur though no faults of its own, employees, officers or agents. All other liability or conditions implied by law and excluded to the fullest extent possible.
ACCEPTANCE OF RISK: Booking is accepted by us, on the understanding that you realize the hazards involved in surfing and water sports. You acknowledge that by the very nature of the activities you are exposed to an element of personal risk and that all activities are of a potentially hazardous and unpredictable nature above those associated with conventional holidays. You therefore accept and consent to the risks inherent in the implementation of this contract as reasonable limitations to the company’s liability as set out in these terms and conditions. All participants agree to abide by all instructions given and decisions as communicated to the participant by the Glide Surf School coaches to ensure the safety and well being of our customers.
HOILYDAY INSUANCE: Comprehensive personal travel insurance is a must for any holiday whether at home or abroad. We strongly recommend that you have insurance cover for the duration of your visit to us, that is adequate for your needs and the types of activities you will be undertaking during your holiday, specifically but not limited to the activity of surfing and water sports. We do not check insurance policies; however we reserve the right to request written details (insurers name, policy number and emergency contact number) of your policy. You are responsible for indemnifying us in full in the event that we incur any losses or expenses arising out of your failure to take out adequate insurance cover.
DISABILITIES & MEDICAL PROBLEMS: If you or any member of your party has a medical problem or disability that may affect your booking, in particular your ability to take part, please tell us before you confirm your booking and give us full details in writing as early as possible before your arrival. If we reasonably feel unable to properly accommodate the particular needs of the person concerned we reserve the right to decline or cancel the reservation.
INVITATION TO TREAT: Glide Surf School confirms that the display of items, and/or holidays for sale on our website, quotes given via e-mail, telephone or skype are only an invitation to treat. The final price is confirmed by a member of staff upon request of wanting to book. At which point a booking is made and a contract is entered into.
SUPPLIERS CONDITIONS: Our suppliers often have their own booking conditions, cancellation conditions or conditions of carriage and you will be bound by those as far as the relevant supplier is concerned. Some of these conditions may limit or exclude liability on part of the relevant supplier, or give the supplier the right to alter or cancel arrangements without penalty. Where relevant, copies of such conditions will be available for inspection at our office, or at the office of the relevant supplier.
CREDIT OR DEBIT CARD PAYMENTS: We do not accept American Express. We do however accept most other major credit and debit cards. We do not charge for debit cards or bank transfer, however if paying with a credit card you will incur a 2.5% transaction fee.
COMPLAINTS: If a problem occurs whilst you are attending a surfing course, or surf ‘n’ stay break you must inform the relevant supplier as well as us immediately so that the matter can be put right. You should also complete a complaint form whilst at the surf school. If the supplier or ourselves at Glide Surf School cannot resolve the problem to your satisfaction at the time, you must also contact us immediately so that we are given the opportunity to help.
In the event that a complaint cannot be resolved at the time, you must write to us at: Glide Surf School Cromer, Promenade, Overstrand, Cromer NR27 9HE within 28 days quoting your original booking reference and giving all relevant and detailed information. PLEASE NOTE: Failure to take these steps will hinder our ability to resolve any problem and/or investigate it fully and in consequence, your rights under the contract may be affected. We regret we cannot accept liability for any claims which are not notified to ourselves and/or supplier strictly in accordance with this clause.
SPECIAL REQUESTS: If you have any special requests you must advise us at time of booking and confirm them in writing. Although we will endeavor to pass on any requests to any of our suppliers, no guarantees can be given that the request will be met. Confirmation that a special request has been noted or passed on to the supplier, or the inclusion of the special request on your written confirmation or any other documentation, is not confirmation that the request will be met. Failure to meet any special request will not be a breach of your contract. Conditional bookings cannot be accepted i.e: any booking which is specified to be conditional on the fulfillment of a particular request.
COPYRIGHT NOTICE: This website and its contents is copyright of Glide Surf School 2016 – All rights Reserved.
DATA PROTECTION NOTICE: We may from time to time contact you by post or email with further information on the latest offers, brochures, products or services which we believe may be of interest to you. You may unsubscribe from these services at any time by the link on our email, or in writing to us.
BROCHURE AND WEBSITE ACCURACY: We make every attempt to ensure that our brochures and website show our customers the services that are on offer at the Glide Surf School All information provided is given as a guide, We accept no responsibility for errors, omissions or discrepancies in our literature. All prices are accurate at time of print or publication, but are subject to change. We reserve the right to increase or decrease prices any time after publication. Any alterations or changes will be made clear at time of booking.
LINKS TO OTHER WEBSITES:
You will find links to several other website throughout our Glide Surf School websites. Glide Surf School are not in any way responsible for the content of these sites, or the sites themselves. Please ensure you read each sites terms and conditions and privacy policies upon visiting them.
GOVERNING LAW: These Booking Conditions and all matters arising out of them shall be construed and governed according to English Law. The parties agree that any dispute(s) they may have will be exclusively dealt with by the Courts of England and Wales except in relation to any proceedings brought against the Company in any other jurisdiction which involve or concern, in whole or part, the Arrangements or the Services.