Please read the following terms and conditions carefully as by using our website and purchasing any products you are agreeing to them.

1. PRICES

We accept MasterCard, Visa, Paypal and Amazon Payments. Billing will appear as ‘Glide Surf Shop Ltd’ : Goods will only be dispatched once payment has cleared.

Our prices exclude delivery. Delivery pricing is dependent on delivery method, country destination and weight. Please refer to the Delivery section.

VAT is included in the price (unless otherwise stated) and will be charged at your countries standard VAT rate and is subject to change without notice. Glide Surf Shop Ltd is VAT registered (VAT No. 3747788440).

Glide Surf Shop Ltd reserves the right to cancel any orders where pricing errors have occurred without notice.

2. RETURNS POLICY

Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable.

Returns (refunds and exchanges)

If you are unhappy with your item, please let us know. Our Returns Policy gives you 28 days to return or exchange an item bought online with a valid receipt. If 28 days have gone by since your purchase, we cannot offer you a refund or exchange.

To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items. To complete your refund or exchange, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. But this right is limited to 28 days from the date you took ownership of the goods (this could be the date of purchase or the date you received the goods by delivery – whichever is later). After the initial 28 days, you cannot demand a full refund in the first instance, but you still have the right to a repair or replacement

Refunds (if applicable)

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days.

There are certain situations where only partial refunds are granted (if applicable): Books or other paper products with obvious signs of use; Any item not in its original condition, which is damaged or missing parts for reasons not due to our error; and any item that is returned more than 30 days after delivery.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] using the reference ‘Online Shop’ in the header.

Sale items

Sale items can be returned as normal, following the standard procedures.

Please be aware that you are responsible for the returned item until it has reached us. We recommend using a secure delivery method which requires tracking or a signature upon receipt. The Collect +, Royal Mail and ReBOUND options we offer via our returns form are all tracked.

We reserve the right to refuse any returns that do not meet our returns criteria (for example worn items or items returned without original packaging). If a return item cannot be accepted by us, we will contact you to arrange the shipping back to your address, we cannot issue refunds for items which are refused due to a breach of our return’s terms. Any refused return items that cannot be accepted to your address will be disposed of by us after 28 days of storage.

If you return the wrong item to us, we will endeavour to locate the parcel and return it, however on some occasions this is not possible. Please note we cannot accept liability for any returns deliveries that were not intended for us and we will not be able to compensate for the loss of these items. Any items incorrectly delivered to us that cannot be returned will be disposed of after 28 days storage.

Gift with Purchase return

You have 28 days from the date on which the goods were received to return any item for a refund.

Faulty Products

Our products are packaged to ensure they arrive to you in good condition. However, very occasionally items will arrive damaged or with defects. If this does occur then please see the Returns Page for details on how to return your item.

Once we have received and inspected the returned item, we will replace the item free of charge. Should a refund be requested, then the refund will be made as soon as the item has been returned.

This does not affect your Statutory Rights.

3. CANCELLATIONS

We try to complete all cancellation requests before the time of the order’s dispatch, although we cannot guarantee a successful cancellation.

You can cancel your order by emailing us at [email protected] , using the reference ‘Online Shop’ in the header. Please ensure that all details are included such as order number, product name, purchaser’s name, date of purchase.

Once items have been dispatched, we are often unable to cancel. If this is the case, we would recommend refusing the item when delivery is attempted or returning the item to us once delivered in accordance with section 2 above.

We reserve the right to cancel any order without notice which are subject to pricing errors, stock issues or quality control issues.

4. DELIVERY

You will normally receive two emails from us. The first email is your confirmation of order. This is confirmation that we have received your order. It is not confirmation that the order you have placed is guaranteed to be in stock or that it can be fulfilled. Sometimes errors do occur in our stock inventory or other customers order just before you. We cannot be liable or responsible for any loss occurring because your items are not in stock. We will endeavour to contact you as soon as possible if this is the case. The 2nd email will tell you that your order is being shipped.

We will make every effort to deliver your order within the time estimate (the estimate is in 10 working days unless otherwise stated) provided on our website. However, this is an estimate, and delivery within the time quoted cannot be guaranteed. We will not be liable for any loss caused to you by late delivery over the estimate provided.

Please note that we do not dispatch goods to PO Boxes and reserve the right to cancel any order where the address is later found to be a PO Box..

5. NON DELIVERY

It is the buyer’s responsibility to notify us if the goods have not been received within 21 days of the estimated delivery date or receipt of our invoice.

If no notification is made within this time period the buyer shall be deemed to have received the goods.

6. DUTY/IMPORT/GENERAL SALE TAX ON INTERNATIONAL DELIVERY

For countries outside the UK there may be taxes and fees or other charges that you may be liable for. Please check with your local customs office before the order is placed as these charges vary from country to country and we do not have control over these charges. If local import and custom charges are refused or not paid by you, then the item could be returned to us or possibly even destroyed. If your order is not returned to us we may not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned products minus any costs incurred in returning them to us.

7. PROMOTIONAL OFFERS

Some of our products offer a “Free Item” alongside ordering a product.

This “Free Item” is subject to availability, and ordering the said product does not guarantee the customer the “Free Item”.

Should the product ordered, with the attached free item, be requested for return or exchange, the “Free Item” will also be requested for return.

8. PROMOTIONAL CODES

If you have a valid Promotional Code then you can enter it into the Promo Code box on the checkout page and your order will be discounted accordingly. Please ensure that you check the expiry date and any limitations as they normally run for a limited time only and may be restricted to certain brands, products or categories. Please note that Promotional Codes are subject to change, can be withdrawn at any time and only one Promo Code can be entered per order. We do not accept Promotional Codes encouraging repeat custom if you cancel your original order.

9. COPYRIGHT

Copying and printing portions of this website is permitted only for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose without written permission from Glide Surf Shop Ltd and Glide Surf School Ltd .

10. DISCLAIMER

It is the responsibility of each individual to purchase relevant insurance where applicable. Glide Surf Shop Ltd accepts no responsibility for the injury or fatality of an individual or third party whilst using any products sold through ourselves.

11. DATA PRIVACY AND COOKIES

Glide Surf Shop Ltd and Glide Surf School Ltd are committed to protecting your privacy. No information collected by us on this site will be sold, rented or loaned except as expressly stated in our Privacy Policy and consented to by you.

Any personal information provided to or to be collected by glidesurfshool.co.uk or one of its other operating companies is controlled by Glide Surf Shop Ltd and Glide Surf School Ltd, of:

Glide Surf School – Hire – Shop, The Promenade, Cromer, Norfolk, UK, NR27 9HE

12. COOKIES

We use cookies on the website for a variety of reasons which you can learn about in our Privacy Policy. The cookies we use do not store personally identifiable information nor can they harm your computer. We want our website to be informative, personal, and as user friendly as possible and cookies help us to achieve that goal.

13. LINKS

We may from time to time establish relationships with other companies that will enable you to access the web sites of such companies directly from our site. Each individual company operates its own policy regarding the sale of personal information and the use of cookies. If you have a particular interest or concern regarding the way your personal information will be used then you are advised to read the Privacy Statement on the relevant site.

We will try to provide you with links to high quality, reputable sites which we believe will be of interest and relevant to you, but please note that such third party sites are not under our control and we do not contribute to the content of such sites. When you click through to these sites you leave the area controlled by surfdome.com. We cannot accept responsibility for any issues arising in connection with either the third party’s use of your data, the site content or the services offered to you by these sites.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you have finished using a shared computer.

You do not have to provide glidesurfschool.co.uk with any of the information requested, however your computer will need to accept cookies to enable you to place orders.

glidesurfschool.co.uk does not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18, you may order from glidesurfschool.co.uk only with the involvement of a parent or guardian.

14. COMPLAINTS

Glide Surf Shop Ltd will undertake to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to resolve your complaint within 15 days. After this period if still unresolved, inline with the financial ombudsman service, we will make sure your complaint is fully resolved within 8 weeks starting from the initial date of registering the complaint. If you are still not happy with the way your complaint is being handled you should write to:

Glide Surf Shop Ltd, The Promenade, Cromer, Norfolk, NR27 9HE, United Kingdom

Thank you for taking the time to read all our terms and conditions and we look forward to continuing providing a high quality service to you.